We ship our products domestically by 3 different methods, UPS, FedEx or Freight Truck/Common Carrier. Below is some helpful information for each method.
UPS/FedEx or small parcel, we ship smaller and lighter packages by this method. The average delivery can range from 1-7 business days to the lower 48 states (excluding Alaska or Hawaii *delivery time may vary) depending on the closest stocking warehouse to your location.
Most of our trucking carriers offer Curb Side Delivery to a customer’s location either residential or commercial. Curbed Side Delivery means it’s the responsibility of the customer who is receiving the shipment to have the means to unload by (fork lift or loading dock). If you don’t have either a fork lift or locking dock you may require the assistance from a family member, friend or workers to offload the equipment.
Liftgate Services are available for truck deliveries which assist the driver to bring your unit down to ground level. Please contact us directly for additional charges if needed.
Trucking carriers impose additional shipping costs to a residential address. The additional fee is due to shipping carriers not being able to use 18 wheelers down residential streets and need to switch to smaller trucks. Toolfetch is not responsible for additional shipping costs to a residential address.
When you receive a freight LTL shipment, you must inspect all merchandise before signing the BOL (bill of lading) with the carrier. If any damage has occured please refuse the merchandise and tell the driver that you are refusing due to damage. Once the driver leaves please contact our customer service dept at 832.277.1182. Our customer service dept will open up a freight damage case and provide you with a case number which you can track your claim. All freight claims are subject to the inspection of the carrier. All claims can take up to 30 days for the carrier to complete.
Please note, if you sign the BOL with no damage present, Hydrorex cannot be responsible for any replacement or refund for the merchandise or shipping charges. If concealed damage is present we cannot be responsible unless this was notated with the driver of the carrier. Please make sure all merchandise is inspect throughly before signing off.